Our Contact Centre Solutions help businesses meet and exceeds the service level expectations of their customers, while reducing operational cost and boost employee productivity. Regardless of whether you possess a large contact centre with multiple sites or are simply just searching for a more effective means of sharing calls amongst an organization, Fujisoft has the solutions you need to manage and grow your business.
What we Offer
A reliable phone system is integral to any business' operations irrespective of size. Having the right system in place ensures you can effectively manage your calls and communication flow round the clock.
• Unified multichannel interface
• Automatic call distribution & routing (ACD)
• Interactive voice response (IVR)
• Outbound contact management
• Real-time activity monitoring
• CRM / CTI Integration
Benefits
If you are looking to delight your customers while reducing cost and complexity? Our complete contact centre solutions and technology can help companies create better customer service experiences and more engaged call centre agents. Fujisoft can help you with your choice of contact centre solution and assist you in planning, designing, operation and maintenance stages.
• Improve your customer service: Skills-based routing means callers experience quicker, more efficient service.
• Measure and manage your team:Improve their performance daily through call activity tracking and reports.
• Keep your customers satisfied: The Call-back feature means customers who are unable to hold can leave a message and receive an automated call back – when it’s convenient for them.
• Offers customers a variety of media types: Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritized.
• Motivate your team: Dynamic dash boards encourage healthy competition between agents with performance levels displayed in real-time.