At Fujisoft, we offer Managed Services Desk based with ITIL ready framework. With ITIL framework in place, benefits like Proactive approach to eliminate repeat problems, Service levels to measure and improve service, and Follow-up to ensure customer satisfaction of incident resolution is achieved faster than most of the services desk implementations.
We provide 24*7 multilingual services to fit the diversified needs of organizations of all size, scale and marketplaces.
We can help you:
• Reduce call volumes and directly impact TCO
• Improve resolution rates and enhance productivity
• Control service desk costs by offering flexible long-term solutions
• Leverage leading support tools to drive operational efficiency
• Address multi-language support challenges
• Expand and contract to support key growth or expansion
• Enhance the end-user experience
